/**
 * Hamnaghsheh Ticketing System - Redesigned Styles
 * Design inspired by contact page with modern, elegant card-based layout
 *
 * @package Hamnaghsheh_Ticketing
 */

/* ========================================
   Page Container
   ======================================== */
.hamnaghsheh-tickets-wrapper,
.hamnaghsheh-ticket-detail-wrapper {
    max-width: 1200px;
    margin: 0 auto;
    padding: 20px;
    font-family: 'Vazirmatn', sans-serif;
    direction: rtl;
    text-align: right;
}

/* ========================================
   Header Section
   ======================================== */
.tickets-header {
    text-align: center;
    margin-bottom: 40px;
}

.tickets-header h1,
.tickets-header h2 {
    color: #09375b;
    font-size: 32px;
    font-weight: 900;
    margin-bottom: 10px;
}

.tickets-header p {
    color: #09375b;
    font-size: 18px;
    font-weight: 500;
}

/* ========================================
   Ticket Cards (List View)
   ======================================== */
.ticket-card {
    background-color: #ffffff;
    border-radius: 25px;
    padding: 25px 30px;
    margin-bottom: 20px;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.05);
    border: 1px solid #e5e7eb;
    transition: all 0.3s ease;
    cursor: pointer;
}

.ticket-card:hover {
    transform: translateY(-3px);
    box-shadow: 0 8px 30px rgba(9, 55, 91, 0.15);
}

.ticket-card:focus {
    outline: 2px solid #09375b;
    outline-offset: 2px;
}

.ticket-card-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 15px;
}

.ticket-number {
    color: #09375b;
    font-size: 16px;
    font-weight: 900;
    background-color: #f3f4f6;
    padding: 8px 20px;
    border-radius: 50px;
}

.ticket-title {
    color: #09375b;
    font-size: 20px;
    font-weight: 700;
    margin-bottom: 10px;
}

.ticket-meta {
    display: flex;
    gap: 15px;
    color: #6b7280;
    font-size: 14px;
    margin-top: 15px;
}

.ticket-badges {
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
}

/* ========================================
   Status Badges
   ======================================== */
.status-badge {
    display: inline-block;
    padding: 8px 20px;
    border-radius: 50px;
    font-size: 13px;
    font-weight: 700;
    text-align: center;
}

.status-open,
.status-badge.bg-blue-600 {
    background-color: #3b82f6;
    color: #ffffff;
}

.status-in_progress,
.status-badge.bg-yellow-500 {
    background-color: #ffcf00;
    color: #09375b;
}

.status-waiting_customer,
.status-badge.bg-orange-500 {
    background-color: #f59e0b;
    color: #ffffff;
}

.status-resolved,
.status-badge.bg-green-600 {
    background-color: #10b981;
    color: #ffffff;
}

.status-closed,
.status-badge.bg-gray-500 {
    background-color: #6b7280;
    color: #ffffff;
}

/* ========================================
   Priority Badges
   ======================================== */
.priority-badge {
    display: inline-block;
    padding: 6px 15px;
    border-radius: 50px;
    font-size: 12px;
    font-weight: 700;
}

.priority-urgent,
.priority-badge.bg-red-600 {
    background-color: #dc2626;
    color: #ffffff;
}

.priority-high {
    background-color: #f59e0b;
    color: #ffffff;
}

.priority-normal {
    background-color: #10b981;
    color: #ffffff;
}

.priority-low {
    background-color: #6b7280;
    color: #ffffff;
}

/* ========================================
   Category Badges
   ======================================== */
.category-badge {
    background-color: #f3f4f6;
    color: #09375b;
    padding: 6px 15px;
    border-radius: 50px;
    font-size: 13px;
    font-weight: 700;
    display: inline-block;
}

/* ========================================
   Buttons
   ======================================== */
.btn-primary,
.button-primary {
    background-color: #09375b;
    color: #ffffff;
    padding: 15px 30px;
    border: none;
    border-radius: 50px;
    font-family: 'Vazirmatn', sans-serif;
    font-size: 16px;
    font-weight: 700;
    cursor: pointer;
    transition: all 0.3s ease;
    text-decoration: none;
    display: inline-block;
}

.btn-primary:hover,
.button-primary:hover {
    background-color: #062a45;
    transform: translateY(-2px);
    box-shadow: 0 5px 15px rgba(9, 55, 91, 0.3);
}

.btn-secondary,
.button {
    background-color: #ffffff;
    color: #09375b;
    padding: 12px 25px;
    border: 2px solid #09375b;
    border-radius: 50px;
    font-family: 'Vazirmatn', sans-serif;
    font-size: 14px;
    font-weight: 700;
    cursor: pointer;
    transition: all 0.3s ease;
    text-decoration: none;
    display: inline-block;
}

.btn-secondary:hover,
.button:hover {
    background-color: #09375b;
    color: #ffffff;
}

/* ========================================
   Form Elements (Create Ticket Form)
   ======================================== */
.ticket-form {
    background-color: #ffffff;
    border-radius: 25px;
    padding: 30px;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.05);
    max-width: 800px;
    margin: 0 auto;
}

.ticket-form h2,
.ticket-form h3 {
    color: #09375b;
    font-size: 24px;
    font-weight: 900;
    margin-bottom: 25px;
    text-align: center;
}

.form-group,
.form-row {
    margin-bottom: 20px;
}

.form-group label,
.form-row label {
    display: block;
    color: #09375b;
    font-weight: 700;
    margin-bottom: 8px;
    font-size: 15px;
}

.form-group input[type="text"],
.form-group input[type="email"],
.form-group select,
.form-group textarea,
.form-row input[type="text"],
.form-row input[type="email"],
.form-row select,
.form-row textarea {
    width: 100%;
    padding: 12px 15px;
    border: 1px solid #e5e7eb;
    border-radius: 15px;
    font-family: 'Vazirmatn', sans-serif;
    font-size: 14px;
    color: #09375b;
    background-color: #f3f4f6;
    transition: all 0.3s ease;
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus,
.form-row input:focus,
.form-row select:focus,
.form-row textarea:focus {
    outline: none;
    border-color: #09375b;
    background-color: #ffffff;
}

.form-group textarea,
.form-row textarea {
    min-height: 120px;
    resize: vertical;
}

.file-upload-area {
    border: 2px dashed #e5e7eb;
    border-radius: 15px;
    padding: 30px;
    text-align: center;
    background-color: #f3f4f6;
    transition: all 0.3s ease;
}

.file-upload-area:hover {
    border-color: #09375b;
    background-color: #ffffff;
}

/* ========================================
   Ticket Detail / Conversation View
   ======================================== */
.ticket-detail-container {
    max-width: 900px;
    margin: 0 auto;
}

.ticket-detail-header,
.ticket-header {
    background-color: #ffffff;
    border-radius: 25px;
    padding: 30px;
    margin-bottom: 30px;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.05);
}

.ticket-detail-header h1,
.ticket-header h1,
.ticket-header h2 {
    color: #09375b;
    font-size: 28px;
    font-weight: 900;
    margin-bottom: 15px;
}

.ticket-info-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 15px;
    margin-top: 20px;
}

.info-item {
    background-color: #f3f4f6;
    padding: 15px;
    border-radius: 15px;
}

.info-item label {
    color: #6b7280;
    font-size: 13px;
    font-weight: 700;
    display: block;
    margin-bottom: 5px;
}

.info-item span {
    color: #09375b;
    font-size: 15px;
    font-weight: 700;
}

/* ========================================
   Conversation Messages
   ======================================== */
.conversation-container,
.ticket-conversation {
    background-color: #ffffff;
    border-radius: 25px;
    padding: 30px;
    margin-bottom: 30px;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.05);
}

.message-bubble,
.reply-item {
    margin-bottom: 20px;
    padding: 20px;
    border-radius: 20px;
    max-width: 85%;
    box-shadow: 0 2px 10px rgba(0, 0, 0, 0.05);
}

.message-bubble.user-message,
.reply-item.user-reply {
    background-color: #f3f4f6;
    margin-right: auto;
    border-bottom-left-radius: 5px;
    border-right: none;
}

.message-bubble.admin-message,
.reply-item.admin-reply {
    background-color: #09375b;
    color: #ffffff;
    margin-left: auto;
    border-bottom-right-radius: 5px;
    border-right: none;
}

.message-header,
.reply-header {
    display: flex;
    justify-content: space-between;
    margin-bottom: 10px;
    font-size: 13px;
    padding-bottom: 0;
    border-bottom: none;
}

.message-author {
    font-weight: 700;
}

.user-message .message-author,
.reply-item.user-reply .message-author {
    color: #09375b;
}

.admin-message .message-author,
.reply-item.admin-reply .message-author {
    color: #ffcf00;
}

.message-time {
    opacity: 0.7;
}

.message-content,
.reply-message {
    line-height: 1.6;
}

.user-message .message-content,
.reply-item.user-reply .reply-message {
    color: #09375b;
}

.admin-message .message-content,
.reply-item.admin-reply .reply-message {
    color: #ffffff;
}

/* Ensure all child elements in admin messages have white text */
.admin-message .message-content *,
.reply-item.admin-reply .reply-message * {
    color: #ffffff !important;
}

.message-attachments,
.reply-attachments {
    margin-top: 15px;
    padding-top: 0;
    border-top: none;
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
}

.attachment-item {
    background-color: rgba(255, 255, 255, 0.1);
    padding: 8px 15px;
    border-radius: 50px;
    font-size: 13px;
    display: flex;
    align-items: center;
    gap: 8px;
}

/* ========================================
   Reply Form
   ======================================== */
.reply-form-container,
.reply-form-wrapper {
    background-color: #ffffff;
    border-radius: 25px;
    padding: 30px;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.05);
}

.reply-form-container h3,
.reply-form-wrapper h3 {
    color: #09375b;
    font-size: 20px;
    font-weight: 900;
    margin-bottom: 20px;
}

/* ========================================
   Filters Section
   ======================================== */
.filters-container,
.tickets-filter {
    background-color: #f3f4f6;
    border-radius: 25px;
    padding: 20px 30px;
    margin-bottom: 30px;
    display: flex;
    gap: 15px;
    align-items: center;
    flex-wrap: wrap;
}

.filter-group {
    display: flex;
    align-items: center;
    gap: 10px;
}

.filter-group label {
    color: #09375b;
    font-weight: 700;
    font-size: 14px;
}

.filter-group select,
.tickets-filter select {
    padding: 8px 15px;
    border: 1px solid #e5e7eb;
    border-radius: 50px;
    font-family: 'Vazirmatn', sans-serif;
    font-size: 14px;
    color: #09375b;
    background-color: #ffffff;
    cursor: pointer;
}

/* ========================================
   Icons
   ======================================== */
.icon-circle {
    width: 45px;
    height: 45px;
    background-color: #09375b;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.icon-circle svg {
    width: 24px;
    height: 24px;
    fill: #ffffff;
}

/* ========================================
   Admin Panel Styling
   ======================================== */
.admin-tickets-container {
    background-color: #ffffff;
    border-radius: 25px;
    padding: 30px;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.05);
}

.admin-stats,
.ticket-stats {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 20px;
    margin-bottom: 30px;
}

.stat-card,
.ticket-stat-card {
    background-color: #f3f4f6;
    padding: 20px;
    border-radius: 20px;
    text-align: center;
    border: 2px solid #e5e7eb;
    transition: all 0.3s ease;
}

.stat-card:hover,
.ticket-stat-card:hover {
    transform: translateY(-3px);
    border-color: #09375b;
}

.stat-number {
    color: #09375b;
    font-size: 32px;
    font-weight: 900;
    display: block;
}

.stat-label {
    color: #6b7280;
    font-size: 14px;
    font-weight: 700;
    margin-top: 5px;
}

/* ========================================
   Notice Styles
   ======================================== */
.notice {
    padding: 12px 16px;
    margin: 15px 0;
    border-radius: 15px;
    border-right: 4px solid;
}

.notice-success {
    background: #d4edda;
    border-color: #c3e6cb;
    color: #155724;
}

.notice-error {
    background: #f8d7da;
    border-color: #f5c6cb;
    color: #721c24;
}

.notice-info {
    background: #d1ecf1;
    border-color: #bee5eb;
    color: #0c5460;
}

.ticket-closed-notice {
    background: #f8d7da;
    border: 1px solid #f5c6cb;
    color: #721c24;
    padding: 15px;
    border-radius: 15px;
    text-align: center;
}

/* ========================================
   Attachment Styles
   ======================================== */
.attachment-file {
    display: inline-block;
    padding: 8px 12px;
    margin: 5px;
    background: #f3f4f6;
    border: 1px solid #e5e7eb;
    border-radius: 50px;
    text-decoration: none;
    color: #09375b;
    transition: all 0.3s ease;
    font-size: 13px;
}

.attachment-file:hover {
    background: #e5e7eb;
    transform: translateY(-2px);
}

.attachment-image {
    max-width: 150px;
    max-height: 150px;
    margin: 5px;
    border: 1px solid #e5e7eb;
    border-radius: 15px;
    cursor: pointer;
    transition: all 0.3s ease;
}

.attachment-image:hover {
    transform: scale(1.05);
    box-shadow: 0 5px 15px rgba(9, 55, 91, 0.2);
}

/* ========================================
   Loading State
   ======================================== */
.loading {
    opacity: 0.6;
    pointer-events: none;
}

/* ========================================
   Responsive Design
   ======================================== */
@media (max-width: 768px) {
    .tickets-header h1,
    .tickets-header h2 {
        font-size: 24px;
    }
    
    .ticket-card {
        padding: 20px;
    }
    
    .message-bubble,
    .reply-item {
        max-width: 95%;
    }
    
    .ticket-form,
    .reply-form-container,
    .reply-form-wrapper {
        padding: 20px;
    }
    
    .filters-container,
    .tickets-filter {
        flex-direction: column;
        align-items: stretch;
    }

    .ticket-detail-header,
    .ticket-header {
        padding: 20px;
    }

    .ticket-info-grid {
        grid-template-columns: 1fr;
    }
}